ekrn.exe does not appear in the running processes there's no icon for it the options it the entries you can pop up from the lower-right area in the "tray". Well, that may be true, but it is not running. The latest version is already installed on your computer. When I run it, I get an unhelpful message: I saw a reference to an off-line installer and downloaded what appeared to be the right file (essp_nt64.exe). I just downloaded it from the Internet (but the Edge browser doesn't believe I have an Internet connection either-so something is misconfigured). There is no internet connection to validate the installer. When I run it, as soon as it starts up, it displays an error box: Downloaded the online installer (eset_smart_security_premium_live_installer.exe). Attempt to reinstall ESET Smart Security Premium. I did a reboot and was able to upgrade to Windows 10. The uninstall ran for like 30 minutes and never quite finished. So, I tried uninstalling ESET to see if that would help. I was unable to upgrade my old Windows 7 PC (which was running the latest ESET Smart Security Premium) to Windows 10.
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